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IDC defines Digital Transformation (DX) as the approach by which enterprises drive changes in their business models and business ecosystems by leveraging digital technologies and competencies. Business ecosystems are comprised of customers, partners, competitors, and the business itself, along with its business and regulatory environment.

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Digital Transformation Performance

Leadership DX

Omni-Experience DX

WorkSource DX

Operating Model DX

Information DX

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level 1

Digital Resister

• Management goals are poorly defined and occasionally chaotic.
• Success often depends on individual effort and benefits are not widely shared within the business.
• Business and IT digital initiatives disconnected and poorly aligned with enterprise strategy.

level 2

Digital Explorer

• Basic capabilities established.
• Necessary disciplines are in place to repeat earlier successes on similar initiatives.
• Business somewhat lags behind best performing peers but has identified a need to develop digitally enhanced customer business strategies.

level 3

Digital Player

• Business-IT goals aligned at enterprise level to near-term strategy.
• Capabilities are documented, standardized, and integrated at the enterprise level.
• Business maintains parity with its competitors and peers.

level 4

Digital Transformer

• Transformation capabilities embedded in the enterprise and tightly linked to an agile management vision.
• Business leads its peers and competitors.
• Integrated, synergistic business-IT management disciplines deliver digitally enabled product/service experiences on a continuous basis.

level 5

Digital Disruptor

• Enterprise aggressively disruptive in the use of new digital technologies and business models to affect markets.
• Ecosystem awareness and feedback is a constant input to business innovation.
• Continuous improvement is a core business management philosophy.
• Leadership embraces risk taking and experimentation to develop innovative, groundbreaking capabilities.